Repair / Returns / Warranties

Return Information
Please send items back to:
Identity Doctor
1978 S. Garrison St #105

Lakewood CO 80227

Please contact us before sending all items back for any reason. This includes warranties, repairs, exchanges etc..  This is to ensure you receive a smooth return process
Ensure all medical bracelets and medical IDs are properly protected when returning. Shipping insurance is recommend as we can not cover lost/stolen returned items.
Refunds are made 4-7 days after receiving item.

(the only medical ID company to offer this on all engraved items)
We are so sure you will love our medical bracelets and our permanent BLACK engraving, we are willing to offer a Money Back Guarantee! Engraved or not, it does not matter.

  • Un-used like new jewelry can be returned for any reason up to 10 days
  • Non-Sized / engraved items can be returned in brand new condition with in 30 days for refund.
  • Shipping, handling/delivery time are non-refundable. Original shipping/handling* cost will be deducted from refund in the circumstance of free shipping
  • All refunds will be returned to the original method of payment
Since we have  Burton(the shop doggy) helping with returns, please be warned,
an exchanged item might have a little slobber :(  sorry about that.

Lifetime ENGRAVING Warranty

Bark, Woof, Arf Arf ! ... That was Burton our shop puppy trying to say.....
“We are  proud to be the first & only to offer a lifetime medical ID engraving warranty!”

Our lifetime engraving warranty will replace/fix your medical ID plate if your engraving is ever illegible.

We started this business with the idea of increasing your safety and ensuring you have a medical bracelet you can trust. We have been engraving for 15+ years and watched traditional and BLACK engraving fade off. Yes even the black engraving.((We have invested A-LOT of time and money in perfecting the BLACK engraving for our medical bracelets to be easily read, last a lifetime, and make you feel safe. This is no easy task, and not easily attainable. After many years in the work, we are proud to say our BLACK engraving on our medical ID bracelets and necklaces will last a lifetime and if it doesn't we will take care of you. : )((      


To qualify:

  • Engraving can not be altered, or harmed intentionally or un-naturally
  • Your engraved information must be completely illegible
  • Lifetime warranty only covers backside of ID plates
  • Front side is warrantied up to 1 year 
  • Sever scratching or use will void warranty 
  • Your medical ID must be engraved and purchased directly from us

In the event your medical ID needs to be replaced:

  • You are responsible for shipping original medical ID bracelet or medical ID necklace back to us
  • Proof you purchased from us will be required. We will help you no problem : )
  • The same exact medical ID and engraving will be used without change. If exact ID plate is un-available, similar valued item and color will be substituted.
  • Contact us before sending for a smooth and easy process : )
  • After 1 year, return shipping/handling* is not covered.

Product Warranty / Repairs & Resizing

  • Medical bracelets, medical ID necklaces, ID tags, and key chains
  • 1 year warranty for any defects in material and parts
  • Resizing up to 1 year (shipping/handling* required)
  • Warranty does not cover; wear and tear, dents, scratches, tarnishing, fading, lost or stolen items, or sensitive items worn in water

Contact us before sending for a smooth and easy process
Any items other than medical ID jewelry

One Year Bracelet Repairs & Resizing

  • Warranty for manufacturer defects for 30 days. This includes but not limited to:
  • Pill boxes, awareness products, accessories

Identity Doctor offers resizing for your medical bracelet if needed at no extra charge. Customer is responsible for  shipping/handling* costs.

Out of Warranty Repairs & Resizing up to 2 years after purchase
For all medical ID bracelets out of warranty with minor repairs & resizing can be made for a charge of $10 + ship/handling*. Please contact us for repair availability for your item first. Request invoice for repair & shipping, you will be provided with a return repair code(please include this with return)

Our shop dog Burton is head of quality control.
So please rest assure, we will make sure your medical bracelet is perfect

*10% is our non-refundable handling charge for all returns/warranties/repairs.
Because these items are hand made this handling cost is for; assembly/dis-assembly, processing, recycling/disposing, engraving reversal, shipping packaging, and not to mention one small bone for our shop puppy.  This applies to all; medical bracelets, medical ID necklaces, ID plates, key-chains and ID tags.
Typically ranges from $0.50 - $6.00 depending on your item & cost. (Standard return shipping costs first class are $2.80.

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