Please send items back to:
1978 S. Garrison St #105
Lakewood CO 80227
Please contact us before sending all items back for any reason. This includes warranties, repairs, exchanges etc.. This is to ensure you receive a smooth return process
Ensure all medical bracelets and medical IDs are properly protected when returning. Shipping insurance is recommend as we can not cover lost/stolen returned items.
Refunds are made 4-7 days after receiving item.
MONEY BACK GUARANTEE
(the only medical ID company to offer this on all engraved items)
We are so sure you will love our medical bracelets and our permanent BLACK engraving, we are willing to offer a Money Back Guarantee! Engraved or not, it does not matter.
Lifetime ENGRAVING Warranty
Our lifetime engraving warranty will replace/fix your medical ID plate if your engraving is ever illegible.
We started this business with the idea of increasing your safety and ensuring you have a medical bracelet you can trust. We have been engraving for 15+ years and watched traditional and BLACK engraving fade off. Yes even the black engraving.((We have invested A-LOT of time and money in perfecting the BLACK engraving for our medical bracelets to be easily read, last a lifetime, and make you feel safe. This is no easy task, and not easily attainable. After many years in the work, we are proud to say our BLACK engraving on our medical ID bracelets and necklaces will last a lifetime and if it doesn't we will take care of you. : )((
In the event your medical ID needs to be replaced:
Product Warranty / Repairs & Resizing
Contact us before sending for a smooth and easy process
Any items other than medical ID jewelry
One Year Bracelet Repairs & Resizing
Identity Doctor offers resizing for your medical bracelet if needed at no extra charge. Customer is responsible for shipping/handling* costs.
Out of Warranty Repairs & Resizing up to 2 years after purchase
For all medical ID bracelets out of warranty with minor repairs & resizing can be made for a charge of $10 + ship/handling*. Please contact us for repair availability for your item first. Request invoice for repair & shipping, you will be provided with a return repair code(please include this with return)
*10% is our non-refundable handling charge for all returns/warranties/repairs.
Because these items are hand made this handling cost is for; assembly/dis-assembly, processing, recycling/disposing, engraving reversal, shipping packaging, and not to mention one small bone for our shop puppy. This applies to all; medical bracelets, medical ID necklaces, ID plates, key-chains and ID tags.
Typically ranges from $0.50 - $6.00 depending on your item & cost. (Standard return shipping costs first class are $2.80.